At Digital Club Education OPC Private Limited, we strive to provide the best digital products and e-learning courses to our users. We understand that sometimes, you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.
1. General Conditions
Refunds are subject to the terms and conditions outlined in the product or course description at the time of purchase. Please read the specific refund terms for each product or course carefully.
2. Eligibility for Refunds
Digital Products
For digital products, refunds may be granted under the following conditions:
- Defective or Non-Functional Products: If the digital product is defective or non-functional upon delivery, you may request a refund within 2 days of purchase.
- Incorrect Product: If you receive an incorrect product, you may request a refund or exchange within 2 days of purchase.
- Non-Refundable Items: Certain digital products may be marked as non-refundable. This will be clearly stated in the product description.
E-Learning Courses
For e-learning courses, refunds may be granted under the following conditions:
- Course Not Accessible: If you are unable to access the course due to technical issues that are not resolved within a reasonable timeframe, you may request a refund within 7 days of purchase.
- Course Cancellation: If we cancel a course, you are entitled to a full refund.
- Withdrawal: If you withdraw from a course within 7 days of purchase and have not accessed more than 10% of the course content, you may request a refund. After 7 days or accessing more than 10% of the content, refunds are not available.
3. How to Request a Refund
To request a refund, please contact our customer support team at [Your Email] with the following information:
- Your full name
- Order number
- Reason for the refund request
- Any supporting documentation or evidence (e.g., screenshots of the issue)
4. Processing Refunds
- Review and Approval: Refund requests will be reviewed within 7 business days of receipt. If your refund is approved, we will notify you via email.
- Refund Method: Refunds will be processed using the original payment method. It may take up to 14 business days for the refund to appear in your account, depending on your payment provider.
5. Non-Refundable Conditions
Refunds will not be granted under the following conditions:
- Change of mind after purchase
- Failure to pass the course or achieve desired results
- Incomplete use or non-use of the product or course
- Violation of our terms and conditions